I was tasked with designing and developing the Washington State Department of Labor & Industries’ public and internal websites and applications, including its massive public web redesign in 2009.
I also served as project manager, designer and developer on the agency’s successful year-long effort to replace its Intranet framework, “Inside L&I.” All projects integrated a user-centered design process, including usability testing at multiple phases.
I developed L&I’s first audio podcast, blog, video broadcast and social media presence, as well.